Privacy Policy

SGS Electrical Solar & Air Conditioning Pty Ltd
Effective date: 1 June, 2025

Who we are

This website is operated by SGS Electrical Solar & Air Conditioning Pty Ltd, servicing customers across the Gold Coast and surrounding areas. Our website address is: https://www.sgselectrical.com.au. You can contact us by phone on (07) 5564 8094 or via our contact form on the website.

What personal data we collect and why we collect it

We collect personal information such as names, email addresses, phone numbers, and postcodes when you contact us via our forms, request a quote, or interact with our marketing material. This helps us to respond to your enquiries, deliver services, and provide follow-up support.

We may also collect technical data such as IP addresses, browser types, and cookies to help us understand website usage and improve your experience.

We only collect information necessary for our business operations and marketing purposes, in accordance with your consent and legal obligations.

Contact forms

If you use a contact form on our website, we collect the information you provide so we can respond to your enquiry. This data is kept securely and only for as long as necessary to fulfil your request. It may be used to follow up on service enquiries or deliver marketing communications with your consent.

Cookies

Our site uses cookies to improve user experience and analyse traffic. You may choose to disable cookies via your browser settings. These may include cookies for WordPress, third-party analytics, or embedded content from external platforms.

Analytics

We use tools such as Google Analytics to track website performance and improve our services. This data is anonymous and used for statistical purposes only. You can opt out via Google’s opt-out tools or browser settings.

Who we share your data with

We respect your privacy and do not sell your data. However, your data may be shared with the following for operational purposes only:

Our subcontractors, where necessary to fulfil air conditioning or electrical service requests
Our marketing team or trusted providers for limited email communications and promotional offers (e.g. Mailchimp, Meta Ads, Google Ads)

All third-party service providers are required to keep your data secure and only use it as instructed.

How long we retain your data

We retain personal information only as long as it is needed for business, legal, or taxation purposes. For example:

Contact form entries: up to 12 months
Customer and service records: up to 7 years
Analytics data: up to 24 months

You may request deletion of your personal data at any time, subject to applicable legal requirements.

What rights you have over your data

You have the right to:

Access the personal information we hold about you
Correct inaccurate or outdated information
Request deletion of your data (unless required to be retained for legal reasons)
Withdraw consent for marketing communications at any time

Where your data is sent

We store and process data in Australia. Some third-party tools (e.g. email or analytics providers) may transfer data outside Australia or the EU. In such cases, we ensure that data is safeguarded under appropriate international data protection standards and agreements.

Contact information

For privacy concerns or to make a data access request, please contact:

Privacy Officer
SGS Electrical Solar & Air Conditioning Pty Ltd
Phone: (07) 5564 8094

Additional information

How we protect your data

We implement a combination of technical and organisational measures to protect your data, including:

Secure server environments
SSL encryption on our website
Restricted access controls for staff
Staff awareness and training in data protection
Secure data backups

What data breach procedures we have in place

In the unlikely event of a data breach, we will act quickly to assess the risk, notify affected parties where required, and report to the Office of the Australian Information Commissioner (OAIC) as needed.

What third parties we receive data from

We may receive data from marketing platforms such as Google or Meta to help us better serve customer needs. This is used only for service improvement or advertising performance insights.

What automated decision making and/or profiling we do with user data

We do not use automated decision-making or profiling in a way that significantly affects your rights or freedoms.

Industry regulatory disclosure requirements

SGS Electrical Solar & Air Conditioning complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).